Shipping & Returns
MAKING A PURCHASE
Websites offer a modern day and efficient way to purchase by browsing our web site and adding any items that you wish to buy into your shopping cart. After you have finished your initial selection, click on “Check Out” and you will be asked for some personal details we need to be able to satisfy your order. We always try to ensure that all items on the website are in stock although inevitably sometimes we do run out of stock of some things. If in the exceptional circumstance that we take your order for an article, but run out of stock before your order is dispatched, we will inform you and back order for you the out of stock item.
PayPal or Credit cards are the preferred method of payment. Use the Paypal Gateway to process these payments. Please contact our Accounts Department if you want to use alternative payment methods or if you have any difficulty. +61 412 841 738
Please ensure payments are made immediately with your order
SHIPPING AND HANDLING
Since the impact of Covid-19 on business world wide , despatch will be within 4-7 working days, but in most cases dispatch is within 4 days. We always use reputable shipping companies that provide estimates of the delivery information by tracking individual numbers on their web sites. You must examine all goods on receipt and shortages/damages must be reported to us within 24 hours of receipt to enable appropriate claims to the responsible party. For courier delays, while we do everything in our power to track down any delays and to get you your products delivered, we can take no responsibility for circumstances outside of our control such as unexpected carrier delays/loss of goods that may lead to your products being late.
RETURNS / MONEY BACK GUARANTEE
You have the right to return your purchase for a full refund within any particular offer we have made to you for your product.
In all other situations following specific Consumer Protection (Distance Selling) Regulations, a full ‘no questions asked’ refund is made of the original item price (not including Postage/courier costs) if the item is returned in the original condition unused. Your right to cancel starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods. Notification of a request to cancel is received within this period and the goods received by QOD to the returns department within 14 Days of the delivered product(s) date. The buyer must, however, pay the cost of return postage or courier ensuring sufficient steps are taken to return the product(s) to QOD in their original condition.
To return the purchase meaning cancelling of a contract, please contact us within seven working days of the items delivery date. Package the items securely and send them to us with the invoice. We would request that you contact us to tell us that you are returning goods before you send them. Please email us the tracking number immediately you send the goods to firstname.lastname@example.org
We only use a recorded-delivery service that consists of tracking. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.
You should be aware that once we begin the delivery process to you, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item excluding any administration, postage and packing costs that we will have incurred.